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Retail Online Banking Terms and Conditions Agreement

This Agreement describes your rights and obligations as a user of the Online Banking Service and all other services made available online by Millbury Federal Credit Union, including without limitation the Online Bill Payment Service ("Service" or "Services"). It also describes the rights and obligations of Millbury Federal Credit Union. Please read this Agreement carefully. As an authorized account holder you must abide by the terms and conditions of this agreement, and those provided to you at account opening, in order to use this Service. If you do not agree to these terms, do not complete your registration for the Services or use the Services.

MEMBER DISCLOSURE AND AGREEMENT TO RECEIVE ELECTRONIC COMMUNICATIONS
By selecting the "I Accept" button below, you are (1) acknowledging your receipt of the information listed below, (2) agreeing that any contract you enter into with Millbury Federal Credit Union for the provision of certain Online Banking Services, may be in electronic form, and (3) agreeing that certain information that may be delivered in connection with the Services may also be in electronic form.

You are also acknowledging receipt of the following information and agree that:

Millbury Federal Credit Union
Attention: Member Service
50 Main Street
Millbury, MA 01527-0032

DEFINITIONS
The following definitions apply in this Agreement.

"Online Banking" is the Internet-based service providing access to your account(s) under the terms set forth in this Internet Banking Terms and Conditions Agreement.

"Online Account" is a Millbury Federal Credit Union account from which you will be conducting transactions using a Service.

"Business Day" refers to Monday through Saturday, excluding holidays as determined by Millbury Federal Credit Union. All Online transaction requests received after regular banking hours or on a non-Business day, will be processed immediately, but may not appear in the online history until the following Business Day.

Millbury Federal Credit Union Regular Banking Hours:
Monday through Wednesday 9:00 a.m. - 4:00 p.m.                                                    
Thursday 9:00 a.m. – 5:00 p.m.                                                                                                               
Friday 9:00 a.m. - 6:00 p.m.    
Saturday 9:00 a.m. – 12:00 p.m.

"Password" is a series of numbers, special characters and/or letters that you select after the initial sign-on that establishes your connection to the Service(s). Millbury Federal Credit Union will provide you with a code for use during the initial sign-on process.

"Time of day" references are to EST Standard Time.

"Millbury Federal Credit Union" "we," "us" or "our" refer to Millbury Federal Credit Union or Credit Union, which offers the Services provided under this Agreement and holds the accounts accessed by the Services.

ACCESS TO SERVICES
Millbury Federal Credit Union will provide online instructions describing how to use the Online Banking Service or Online Bill Payment Service. To gain access to this Service you will need your Access ID, your Password and Security questions.

HOURS OF OPERATION
The Service(s) are generally available 24 hours a day, 7 days a week, except during special maintenance and upgrade periods, which are scheduled between 11:00 pm Wednesday to 5:00 am CT Thursday, and 11:00 pm Sunday to 5:00 am CT Monday. When this occurs the service(s) will not be available.

FEES
Currently there is no associated fee to access the Online Banking Service or Online Bill payment. If and when fees are assessed a minimum of 30 day notice will be given to Online Banking members.

USE OF YOUR SECURITY PASSWORD
The safety of our members' accounts and account information is of paramount importance to Millbury Federal Credit Union. We go through great lengths to protect confidentiality and the security of your account, and urge you to do the same. You agree not to allow anyone to gain access to the Services or to let anyone know your Password used with the Services. You agree to assume responsibility for all transactions initiated through the Services with your Millbury Federal Credit Union Access ID, up to the limits allowed by applicable law. While Millbury Federal Credit Union continues to provide our members with the level of online security we believe necessary and appropriate, members who share their Access IDs and Passwords are giving up the full benefit of our security measures and legal protections to which they may be entitled. No representative from Millbury Federal Credit Union will ever call or e-mail and ask for your Access ID or User Password; however, if you contact Millbury Federal Credit Union you may be asked for your Access ID and other personal information to verify your identity.

LOST OR STOLEN PASSWORD
If your Password has been lost or stolen, call Millbury Federal Credit Union immediately at 508-865-7600 during normal business hours. Telephoning Millbury Federal Credit Union is the best way of minimizing your losses--- DO NOT USE EMAIL TO NOTIFY US. You may also restore the security of your Service by immediately changing your Password. If you believe your Password has been lost or stolen and you notify us within two Business Days after you learn of the loss or theft, you can lose no more than $50.00 if someone uses your Password to conduct unauthorized electronic funds transfers without your permission. If you do NOT notify us within two Business Days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password to conduct unauthorized electronic funds transfers without your permission if you had told us, you could lose as much as $500.00.

BANKING TRANSACTIONS WITH ONLINE BANKING
In addition to viewing account information, you may use Online Banking to conduct the following transactions:

New services may be introduced for Online Banking from time to time. Millbury Federal Credit Union will notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the rules that will be made available to you concerning these services.

ONLINE BILL PAYMENT (CHECKFREE) AND POPMONEY
Pay bills to third party vendors and persons online from your checking account. (Refer to Terms and Conditions from Online Bill Pay).  

STATEMENTS
You will continue to receive your regular account statement either monthly or quarterly, depending on the type of account.

IF YOUR STATEMENT SHOWS TRANSFERS THAT YOU DID NOT MAKE
If your statement shows transfers that you did not make, notify Millbury Federal Credit Union immediately at 508-865-7600, or write a letter and send it to:
Millbury Federal Credit Union
Attention: Member Service
50 Main Street
Millbury, MA 01527-0032


If you do not notify Millbury Federal Credit Union within sixty (60) days after the statement was mailed to you, you may not recover any money lost after the sixty (60) days which would not have been lost if Millbury Federal Credit Union had been notified in time.

ERRORS AND QUESTIONS
In case of errors or questions regarding an Online Banking transaction, you may call Millbury Federal Credit Union at 508-865-7600, or write a letter and send it to:
Millbury Federal Credit Union
Attention: Member Service
50 Main Street
Millbury, MA 01527-0032

For errors or questions regarding Online Banking Bill Pay payments, you may call CheckFree Customer Service at 855-817-2649.

We must hear from you at the specified telephone number or address no later than sixty (60) calendar days after we sent you the first statement on which the problem or error appeared. We will need:

If the report is made orally, we may require that you send the complaint or question in writing within ten (10) Business Days from your initial contact. We will notify you with the results of the investigation within ten (10) Business Days after you contact us and will correct any error promptly. If more time is needed, however, we may, at our sole discretion, take up to forty-five (45) calendar days to investigate a complaint or question. If this occurs, we will credit your account within ten (10) Business Days for the amount you think is in error. This will allow you to use the money during the time it takes us to complete our investigation. If your complaint or question is not received in writing within ten (10) Business Days from your original contact, we may not credit your account until the investigation is completed.

If your notice of error concerns a transaction that occurred during the first 30 days after the first deposit to the account was made, the applicable time periods are 20 Business Days in place of 10 Business Days and 90 calendar days in place of 45 calendar days.

If we determined that no error occurred, we will send you a written notice within three (3) Business Days. You may request copies of the documents that were used in the investigation.

You agree that Millbury Federal Credit Union may respond to you by e-mail with regard to any claim of unauthorized electronic fund transfer related to the Service. Any such electronic mail sent to you by Millbury Federal Credit Union shall be considered received within three (3) Business Days of the date sent by Millbury Federal Credit Union, regardless of whether or not you sign on to the Service within that time frame.

LIMIT OF MILLBURY FEDERAL CREDIT UNION'S RESPONSIBILITY
Millbury Federal Credit Union agrees to make reasonable efforts to ensure full performance of Online Banking and Bill Pay. Millbury Federal Credit Union will be responsible for acting only on those instructions sent through Online Banking which are actually received, and cannot assume responsibility for circumstances over which the Credit Union has no direct control. This includes but is not limited to, the failure or malfunctions in communication facilities, which may affect the accuracy or timeliness of messages you send. Millbury Federal Credit Union is not responsible for any losses should you give incorrect instructions, or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.

Any information you receive from Millbury Federal Credit Union is believed to be reliable. However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed. Millbury Federal Credit Union is not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information, or for any investment or other decision made using this information.

Millbury Federal Credit Union is not responsible for any fees incurred for Internet access, or for any computer virus or related problems that may be attributable to services provided by any Internet access service provider.

You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for performing Online Banking and Bill Pay. Millbury Federal Credit Union will not be responsible for any errors or failures from the malfunction or failure of your hardware or software.

The limit of Millbury Federal Credit Union's liability shall be as expressly set forth herein. Under no circumstances will Millbury Federal Credit Union be liable in contract, tort, or otherwise for any special, incidental, or consequential damages, whether or not foreseeable. By consenting to use the Services, you agree to waive any and all rights to any of the aforesaid, and you acknowledge that the limit of your remedy is as otherwise expressly set forth herein.

MILLBURY FEDERAL CREDIT UNION'S RESPONSIBILITY
Millbury Federal Credit Union will be responsible for your losses, as allowed by law, if they were directly caused by our failure to:

However, we will NOT be responsible for your losses if:

There may be other exceptions stated in this agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages.

If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.

STOP PAYMENT TERMS AND CONDITIONS
Before placing your stop payment, verify the check(s) has (have) not cleared your account. Checks can only be returned if they have not cleared the account. The system will not automatically verify this. The stop will be placed immediately and a fee will be charged to your account according to the Millbury Federal Credit Union current fee schedule.

In requesting the Millbury Credit Union to stop payment on this or any other item you agree to hold the Credit Union harmless for all expenses and costs incurred by you on account of refusing payment of said item. By placing and confirming a stop payment through Retail Online Banking, you further agree not to hold the Credit Union liable on account of payment contrary to the request if same occurs through inadvertence, accident, or oversight, or if by reason of such payment other items drawn by the undersigned are returned insufficient. No stop payment request renewal or revocation thereof heretofore or hereafter given orally or by e-mail shall be valid unless subsequently served in writing with an authorized signature to the Credit Union within 14 days. A written request is effective for only six months unless renewed in writing.

Please contact our Member Service staff at 508-865-7600 or any other branch office for additional information.
ELECTRONIC MAIL (EMAIL)
If you send Millbury Federal Credit Union an electronic mail message through the Service, Millbury Federal Credit Union will be deemed to have received it on the following Business Day.

Emails will be answered within a reasonable timeframe.

You should not rely on electronic mail if you need to communicate with Millbury Federal Credit Union immediately (e.g., if you need to report an unauthorized transaction from one of your accounts, or if you need to stop a payment that is scheduled to occur).

You agree that Millbury Federal Credit Union may respond to you by electronic mail with regard to any matter related to the Service, including responding to any claim of unauthorized electronic funds transfer that you make. Any such electronic mail sent to you by Millbury Federal Credit Union shall be considered received within three (3) days of the date sent by Millbury Federal Credit Union, regardless of whether or not you sign on to the Service within that time frame.

ALERTS/MESSAGES
Internet banking alerts allow you to set up automated alert events based on your own criteria. Alerts may be sent via email or in an online message box within Online Banking, or both. Email alerts will be sent to the email address you provide in creating the alert.

OTHER AGREEMENTS
In addition to this Agreement, you and Millbury Federal Credit Union agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of the Online Banking service or the Online Bill Payment Service is your acknowledgment that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you open your accounts at Millbury Federal Credit Union, including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures and the fee schedule at the end of this Agreement. We will automatically deduct any fees related to this Service from your Bill Pay Account each month. All terms and conditions of the disclosures provided to you at account opening, including but not limited to, the Truth in Savings, Regulation E Disclosure, Depositor's Agreement and Terms and Conditions apply to this Service.

MODIFICATIONS TO THIS AGREEMENT
Millbury Federal Credit Union may modify the terms and conditions applicable to either Service from time to time upon mailing or delivering a notice of the modifications to you at the address shown on our account records, and the revised terms and conditions shall be effective at the earliest date allowed by applicable law. We may send any notice to you via electronic mail and you will have been deemed to have received it three (3) days after it is sent. We reserve the right to terminate this Agreement and your use of the Services in whole or in part at any time without prior notice.

DISCLOSURE OF INFORMATION TO THIRD PARTIES / PRIVACY POLICY
A copy of Millbury Federal Credit Union's Consumer Privacy Statement is available upon request at any of our branches, or can be mailed to you upon request by calling Millbury Federal Credit Union at 508-865-7600, or writing a letter and sending it to:
Millbury Federal Credit Union
Attention: Member Service
50 Main Street
Millbury, MA 01527-0032

You can also access our Policy online by clicking on the Privacy Notice link on the Millbury Federal Credit Union Website (www.millburycu.com). By registering for the Services as a new member, or registering for a new Service, or continuing to use the Services following your registration, you authorize the collection, use, and disclosure of personal information by Millbury Federal Credit Union as provided under the then-current Millbury Federal Credit Union Consumer Privacy Statement.

INACTIVITY / TERMINATION
You are responsible for complying with all the terms of this Agreement and with the terms of the agreement governing the deposit accounts which you access using electronic banking services. We can terminate your Online Banking privileges (including the Online Bill Payment Service) under this Agreement without notice to you for any reason; or if you do not pay any fee required by this Agreement when due, if you do not comply with the Agreement governing your deposit or loan accounts, or your accounts are not maintained in good standing. We will promptly notify you if we terminate this Agreement or your use of the services for any other reason.

We may convert your account to inactive status if you do not sign on to the Service or have any transaction scheduled through the Service during any consecutive 180 day period. If your account is considered inactive, you must contact us to have the Service activated before you will be able to schedule any transaction through the Service.

To cancel the Online Banking and/or Online Bill Payment Service, you must notify Millbury Federal Credit Union in writing. Your notification should include your name, address and the effective date to stop the service(s). When Online Bill Payment is terminated, any pre-scheduled bill payments made through Online Banking will also be terminated. Your final charge for the Bill Payment Service will be assessed at the end of your statement cycle. These written requests should be mailed to:
Millbury Federal Credit Union
Attention: Member Service
50 Main Street
Millbury, MA 01527-0032


GOVERNING LAW
This Agreement is governed by the laws of the State of Massachusetts and applicable federal law(s).

FEE SCHEDULE
Millbury Federal Credit Union offers the benefits and convenience of the Online Banking and Online Bill Pay service to you at no monthly charge. Account research, stop payment charges, and overdraft charges will be assessed at the rates published in Millbury Federal Credit Union’s brochure and applicable account disclosures and deducted from the associated account or another account you hold at Millbury Federal Credit Union.

These fees are subject to change. Millbury Federal Credit Union will notify you in writing regarding any fee changes at least thirty (30) days in advance of the effective date of these changes.

 

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