MCU

Join a winning team at
Millbury Federal Credit Union

At Millbury Federal Credit Union, our members count on us for excellence in service. We treat our employees right, so they can offer the best possible service and enjoy a lasting and successful career.

MCU

Title: Member Service Representative
Location: Millbury Office / Full-time Position with rotating Saturday schedule.

Description
Responsible for opening and closing Money Market, CD's, checking, Debit/ATM cards, IRA's, safety deposit boxes, wire transfers, teller transactions including official checks and PMO's, and loan application in-take as well as referrals and consultative sales. Also performs other tasks as required, related to credit union member service.

Essential Functions and Activities
• Available to members in a timely manner; behaves professionally and courteously in all circumstances.
• Communicates professionally both in writing and verbally and presents a professional image at all times.
• Consultative sales and referrals; Knowledge of credit union products and services offered.
• Possesses good problem solving skills; able to ask questions to gain full understanding of and research member inquiries and responds promptly.
• Adheres to credit union policy, federal and state law and regulation.
• Opens retail deposit accounts, post entries, renews and disburses according to credit union policy and truth and savings regulations.
• Assist as teller and with teller proof when necessary; cross-trained as back-up to the teller supervisor.
• File, maintain, and store records according to the record retention system.
• Responsible for following opening and closing procedures in accordance with established security procedures.
• Perform other duties as assigned.

Knowledge and Experience
• At least 1 year of experience as a teller or teller supervisor and a High School diploma or G.E.D.
• Good written and verbal communication skills; proficient Microsoft office suite and adding machine skills.
• Ability to function under pressure and as a team player.
• Knowledge of credit union/banking products and regulations.

Physical Requirements
Normal physical requirements including sitting, walking, bending, and the ability to speak and hear, utilize typewriter, keyboard, adding machine and P.C.

Title: Senior Member Service Representative
Location: Float Position for Millbury & Worcester Full-time with rotating Saturday schedule.

Millbury Federal Credit Union is seeking an experienced, highly motivated, detail orientated Sr. MSR for the Millbury Office. This position reports directly to the Branch Manager, or in the absence of the Branch Manager, the position reports to the Assistant Manager.

Areas of Responsibility:
The position of Sr. MSR is responsible for opening and closing Money Market, CD's, checking, Debit/ATM cards, IRA's, safety deposit boxes, wire transfers, teller transactions including official checks and PMO's, and loan application in-take as well as referrals and consultative sales. Also performs other tasks as required, related to credit union member service.

The Sr. MSR role is to be available to members in a timely manner; behave professionally and courteously in all circumstances. Communicates professionally both in writing and verbally and presents a professional image at all times. Consultative sales and referrals; Knowledge of credit union products and services offered. Possesses good problem solving skills; able to ask questions to gain full understanding of and research member inquiries and responds promptly. Adheres to credit union policy, federal and state law and regulation. Opens retail deposit accounts, post entries, renews and disburses according to credit union policy and truth and savings regulations. Assist as teller and with teller proof when necessary; cross-trained as back-up to the teller supervisor. File, maintain, and store records according to the record retention system. Responsible for following opening and closing procedures in accordance with established security procedures. Perform other duties as assigned.

A Senior MSR would additionally be required to supervise, stand in at manager’s absence, professionally motivate co-workers and lead by positive example. Sr. MSR requires also a proven ability to independently supervise personnel and function as management.

Qualifications:
For Sr. MSR, the ideal candidate will have a minimum of 2+ years of experience as an MSR, proven supervisory ability and a Associate / Bachelor’s Degree preferred; High School diploma or G.E.D. required. Good written and verbal communication skills; proficient Microsoft office suite and adding machine skills. In addition the ability to function under pressure as a team player and exhibit knowledge of credit union/banking products and regulations is crucial in this role.

Title: Teller / Master Teller
Location: Millbury, MA
Description: Full-time Teller; 35-40 hours per week with rotating Saturday schedule.

Areas of Responsibility:
Reports to the Branch Manager or in their absence the Assistant or Senior MSR, but is primarily supervised by the Teller Supervisor. Responsible for accurately handling cash, processing deposits, withdrawals, loan payments, checks, MCU other services provided such as Money Orders, MCU Official Checks and travelers checks; verifying a member’s identity and proper ownership of accounts and checks, understanding and properly implementing funds verification and availability procedures, complying with BSA requirements and reconciling cash and daily transactions and completing other duties as assigned, including but not limited to ATM proof, coin machine, safe deposit access, referral goals and signature card filing.

Essential Functions and Activities:
• Accurately handles cash, posts deposits, withdrawals, payments, checks and other monetary services transactions.
• Verifies ownership of accounts and checks accepted, availability of funds, and placement of proper check holds.
• Displays a high level of confidentiality and tact
• Courteous and friendly to members and coworkers alike; neat and well groomed appearance; punctual.
• Willingness to engage members in consultative conversation and refer appropriate products.
• Reconciles cash and daily work to computer totals. Assists with branch proof.
• Accountable to all relevant security, BSA, retail and related policy and procedure as required in the scope of the job including SAR, OFAC, CTR and confidentiality; other duties as assigned.

Knowledge and Experience:
• Previous Teller Experience Preferred, some previous cash handling experience is necessary
• Internal applicants must have a minimum of 6 months in present position and be in good standing
• High School Diploma or G.E.D. required, unless hired through a student internship.
• Typing and adding machine skills
• Well organized, detail oriented, flexible, able to effectively handle stress and to multitask.
• Willingness to function as part of a team and accept additional duties as assigned.

Physical Requirements:
Normal physical requirements including repetitive motion, prolonged stationary standing and ability to lift and carry up to 35lbs. Able to use typewriter, keyboard, adding machine and PC.

Work schedule:
35-40 hours per week: Monday - Friday & Saturday- rotating 8:30AM-12:15PM. Schedule subject to change.

Working at Millbury Federal Credit Union:
MCU places strong emphasis on providing quality service to our members and you! MCU offers a family - friendly working environment and outstanding benefits which include:
• Medical, Dental, Vision & Prescription Coverage
• 401(k) Retirement Plan
• Tuition Assistance Program
• Vacation, Personal and Sick time off and Paid Holidays
• Salary commensurate with experience

At MCU you'll find a respectful and inclusive workplace where everyone is given the opportunity for personal and professional growth. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To express interest in and be considered for a position, please provide your background information and work experience by emailing your cover letter and resume to HR@millburycu.com.

EEO / AA Employer

 Human Resources Contact

Anna Smarra
Human Resources
508-865-8717
asmarra@millburycu.com

Before you send us an email, please be aware that email communications are not secured using encryption technology.  For your security, please do not send us confidential or personal information via email (this includes social security numbers, account numbers, as well as PIN or password information).  Thank you

EEO / AA Employer

 

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